Specialist Appointment Service

The Specialist Appointment Service helps insured individuals secure last-minute appointments with specialists. It is part of the assistance services and is one of the most frequently used components of a supplementary health insurance plan—because it solves a problem that affects everyone in their daily lives.

How the Service Works

The insured person submits a request via the app, portal, or hotline; the service provider finds an appointment within the desired radius and confirms it. Depending on the provider, this is done within a few days.

This service is not a substitute for medical treatment and does not influence a doctor's decision—it simply makes it easier to schedule an appointment.

Why the performance is so impressive

Waiting times for appointments with medical specialists are one of the few health-related topics where virtually everyone has had personal experience. A service that noticeably shortens this wait time is immediately perceived as a benefit—unlike a budget, whose value only becomes apparent when a bill is submitted.

What's more, this benefit is budget-neutral. It doesn't cost employees any of the funds they already have at their disposal, so they can take advantage of it without having to weigh the pros and cons.

The Entry Effect

For the usage rate, the specialist appointment service is often the very first point of contact. Anyone who has used it once has installed the app, set up their account, and understands how bKV works—this significantly lowers the barrier to submitting their first claim.

This makes it an obvious selling point in the introductory marketing campaign, because it can be tried out without any specific medical reason.

What to Look for When Comparing Options

• Is the service included or can it be added as an extra?
• What fields of study are covered?
• Is there a limit on the number of placements per year?
• Does this service also apply to family members?
• How does access work —through the bKV app or through a separate service provider with its own login?

Conclusion

The specialist appointment service is one of the most cost-effective benefits with the greatest impact on daily life. When comparing health insurance plans, it’s worth not treating this as an afterthought—it often determines whether employees will actually use their supplemental health insurance at all.